We at nisolix promise to make your shopping experience pleasant. Our customer service team is always there to support you before, while and after making a purchase.
To help us serve you better, we request you to go through our policies below:
Damaged/wrong product
Before dispatching, we ensure that each product is checked for quality, and thereby will not be damaged.
In case, you receive damaged/wrong/missing product, it is only possible that it has happened in-transit. In such a situation, we require an unboxing video clearly showing the damage/wrong/missing item while the pack is being opened. This helps us as a proof, and we can use the video to get the shipping partner to pay for the damages.
Please get in touch with us over whatsapp with the clearly visible unboxing video to assist you with the same.
In case you do not have an unboxing video, or your video does not clearly show the damages or wrong items, we regret to inform you, but we will be unable to process any return or exchange.
Being a small business, we do not offer any exchange/return/refund other than just exchanging the size.
Order Cancellation In case you wish you cancel your order, we request you to do so within 48 hours of order confirmation. We would be unable to accept the cancellation after that, as our order may be dispatched in that period.